The company aims to maintain communication with users that is constructive, respectful, and productive.
Customer support is provided according to the procedures, priorities, and timelines defined in the company’s
published policies.

To protect both support staff and the fairness of support services for all users, the company reserves the
right to classify certain forms of communication as inappropriate and to take reasonable measures to manage
such interactions.

Examples of Inappropriate Communication

Communication may be considered inappropriate when it includes behavior such as:

  • Aggressive or abusive tone, including excessive capitalization, repeated punctuation,
    hostile demands, or confrontational language (for example, commands such as “fix immediately” or similar pressure).
  • Threats or pressure tactics, including explicit or implicit threats of negative reviews,
    reputational harm, or other public actions intended to force specific outcomes.
  • Attempts to bypass normal support procedures or priority, including demands for special
    treatment or priority over other users without justification.
  • Hostile communication regarding issues already covered by published policies, including
    aggressive attempts to bypass documented procedures for bug fixes, feature requests, refunds, or other processes.

These examples are illustrative and not exhaustive.

Measures to Maintain Constructive Communication

When communication becomes inappropriate, the company may take reasonable steps to maintain constructive
interaction, including:

  • Identifying and addressing inappropriate communication while maintaining a professional tone.
  • Limiting, deprioritizing, or pausing support interactions that involve abusive, disruptive, or manipulative conduct,
    particularly where the matter does not affect other users or overall service stability.
  • Redirecting communication to another appropriate support channel, even where a resolution may otherwise be simple,
    if such redirection is necessary to restore constructive communication.

User Rights

Users remain entitled to:

  • A product or service that functions in accordance with the specifications, limitations, and quality variations
    described in the company’s published policies.
  • Issue handling and support within the procedures, priorities, and timelines defined by the company’s policies.
  • Share opinions, including negative experiences or dissatisfaction, through reviews or public comments regarding
    the product or service.

Limits of Support Requests

While users may express dissatisfaction, submit feature requests, report bugs, and leave negative reviews,
they are not entitled to:

  • Use payment, purchase status, or subscription status as leverage to demand outcomes beyond the company’s
    published policies, commitments, or declared support scope.
  • Use reviews, public commentary, or reputational pressure as a means to force preferential treatment, accelerated
    bug fixes, feature delivery, or exceptions outside standard procedures.
  • Demand priority over other users outside the company’s established support and resolution processes.

Feedback, criticism, and negative reviews are legitimate forms of user expression. However, when such actions are
used as threats or as leverage to pressure support staff into outcomes outside established policies, the company may
treat the communication as inappropriate.